BIASHARA gives managed service providers the entire operations stack in one open-source platform: remote monitoring, service desk, scripting, inventory, security and identity, paired with AI agents that resolve the routine work. Built on open foundations, run on your terms, owned outright.
Monitoring, service desk, scripting, inventory, remote access, mobile management, security and identity, built together rather than glued together.
The platform is open source. There is nothing to renew per technician, per endpoint or per module.
Cloud, on-premises or hybrid, on infrastructure you choose, secure and extend yourself.
One agent meets the client at the ticket. One works beside the technician on the fix.
A managed service provider rarely runs one product. It runs an RMM, a ticketing system, a remote control tool, a monitoring suite, a documentation platform, a password vault and a log search tool, each with its own login, its own data model, its own renewal date and its own idea of what a client is.
Every one of those products bills monthly, usually per technician or per endpoint, so the cost of delivering service rises in step with the number of clients won. The integration work between them is never finished, because each vendor ships on its own schedule. And the work that actually consumes technician hours, reading a ticket, working out what it means, checking a device, writing a short script, is still done by hand.
The result is familiar to anyone who runs a service desk: a thin margin defended by long hours, and a technical estate nobody fully owns.
Nine modules share one data model, one identity layer and one console. A device is a device everywhere in the product, a client is a client, and a ticket already knows which machine it came from.
Agent-based monitoring, patching and remote administration across every endpoint, server and network device you look after. The operational backbone the rest of the platform reads from.
Ticketing with queues, service level targets, time capture and a client portal, so requests are tracked against a commitment rather than an inbox.
Availability, health and performance signals for devices, networks and services, with thresholds per client so a degradation surfaces before anyone calls about it.
Author, version, dry run and deploy scripts to one machine or a whole fleet, with agent assistance writing the first draft and a technician approving what ships.
A live record of hardware, software, warranties and configuration for every client, kept current by the same agents that do the monitoring.
Attended and unattended sessions to managed machines, authorized by the platform identity layer and recorded against the ticket that justified them.
Enrolment, configuration profiles, application delivery and compliance for phones and tablets, managed beside desktops instead of in a separate console.
Security information and event management across the whole estate, with events correlated against inventory, identity and change history rather than read in isolation.
One directory of technicians, roles and client contacts, governing who can see which tenant, run which script and open which session.
Cost of service grows roughly in line with the client base.
Cost of service is infrastructure and people, not renewals.
Automation is not an add-on module here. Two agents work inside the platform: one meets the client at the ticket, the other works beside the technician on the fix. Both operate under your approval rules and leave a full record of what they did.
A monitor fires, a security event correlates or a client writes in. All three arrive in the same platform, against the same device record.
The triage agent classifies the work, sets priority, answers the client and assembles the evidence a technician would otherwise gather by hand.
The scripting agent proposes a remediation, tests it in a sandbox and presents it for approval. A technician approves, edits or takes over.
The platform confirms the fix held, closes the ticket against the service level target and writes the whole sequence to the audit trail.
BIASHARA is assembled from established open-source software and published as open source itself. There are no license fees, no black boxes and no vendor holding your client data.
BIASHARA keeps a peer community for managed service providers, organized around three things that are useful on a Tuesday afternoon: somewhere to ask, somewhere to share working code, and somewhere to write down what you learned.
Whether you are sizing a move off a licensed stack, planning a self-hosted deployment or just curious how far the agents go, tell us where you are and we will take it from there.