#4821 · Northwind Dental — “Email won’t sync on three iPads.” Classified MDM · Mail profile, priority P2. Drafting reply and proposing a re-push of the configuration profile
Triage agent
#4820 · Cedar Logistics — Disk space warning on FILE-02. Correlated with backup job; opened ticket, attached runbook, queued cleanup script for tech approval.
New admin group membership on DC-01 — change correlated to approved ticket #4799.verified
BIASHARA gives managed service providers the entire operations stack in one open-source platform — monitoring, ticketing, scripting, security, and identity — paired with AI agents that resolve the routine work. Built on open foundations, run on your terms, and owned outright.
Fleet MonitorRMMRemote monitoring & management · Live
Service deskSLA · 41m left
#4821 — Mail won’t sync on iPads
Northwind Dental · opened 6 min ago
Priority P2
Client agent · drafting
“Thanks for flagging this — I can see three enrolled iPads with a stale mail profile. I’ve queued a fresh configuration push and will confirm once they reconnect.”
Suggested: re-push MDM profileLinked: 3 devices
Send replyHand to tech
Service DeskPSATriage agent · SLA-aware · Client portal
The platform
One platform for the entire operation
Stop licensing and stitching together a stack of point tools. BIASHARA consolidates the core managed-services technology — remote monitoring, service desk, scripting, monitoring, inventory, remote access, mobile management, security, and identity — into a single open-source product you run and control.
Every layer a managed service provider runs — consolidated into one open-source product. Because the stack is built on free and open-source software, there are no license fees, and you can run it in the cloud, on-premises, or in a hybrid arrangement, with full control of your infrastructure.
Agent-based monitoring, patching, and remote control across every managed endpoint, server, and network device — the operational backbone of the platform.
02
Service desk & PSA
Professional-services-automation ticketing and helpdesk with service-level agreements, queues, and a client portal — so requests are tracked, met, and visible to clients.
03
Monitoring
Health, availability, and performance signals across devices, networks, and services, so degradations surface before clients feel them.
04
Scripting
Author, test, and deploy scripts to single machines or whole fleets — with agent assistance and a technician’s approval before anything ships.
05
Inventory
A live record of hardware, software, and configuration across every client, kept current automatically by the monitoring agents.
06
Remote access control
Secure, audited remote sessions to managed machines, governed by the same identity and access policy as the rest of the platform.
07
Mobile device management
Enroll, configure, and secure mobile fleets alongside desktops and servers, with profiles pushed and verified from one console.
08
Unified SIEM
Security information and event management across the whole estate, correlated in one place instead of scattered across disconnected tools.
09
Identity & access control
Central identity, roles, and access policy for technicians and clients — one source of truth for who can reach what.
On the roadmapEndpoint securityBackup & disaster recoverySingle sign-on
The old approach
A stack of separate vendor tools to license and integrate
A monthly license bill for each one
Manual triage, scripting, and ticketing eating technician hours
Thin gross and net margins
The BIASHARA model
One open-source platform for the whole stack
No license fees — built on free and open-source software
AI agents automate the manual triage, scripting, and ticketing
Substantially healthier gross and net margins
03 — AI agents
Two agents that close the loop
Script agentAwaiting approval
Restart print spooler & clear stuck queue
Target: WS-2207 · Northwind Dental · from ticket #4814
① Written② Tested in sandbox③ Awaiting tech approval④ Deploy
Dry-run passed · no side effects detectedApprove & deployEdit
Script AgentTechWrite · Test · Approve · Deploy
Automation isn’t bolted on the side — it’s how BIASHARA runs. A client-facing agent meets every incoming ticket; a technician-facing agent does the hands-on work. Together they handle a large majority of routine tasks and get better the longer they run.
It meets every incoming ticket the moment it arrives, classifies and prioritizes it against your service-level agreements, gathers the context a technician would, and begins a response automatically — so clients are answered and work is already moving before anyone picks up the queue.
Reads, classifies, and prioritizes the request
Drafts a clear first reply in your voice
Proposes the likely fix and links the affected devices
It writes, tests, and deploys scripts and carries out routine tasks on managed machines. It proposes the change, validates it in a sandbox, and applies it — while the technician stays in control and approves exactly what ships.
Generates and dry-runs remediation scripts
Handles repetitive, well-understood tasks end to end
Leaves a full audit trail of every action
Because monitoring, security, and management live in one platform, a signal can become an action. Alerts don’t just pile up in a queue — they’re correlated across the stack, triaged, and driven to resolution, so issues are resolved rather than merely logged.
Correlates monitoring, SIEM, and management events
Turns an alert into a ticket, a script, and a fix
Closes the loop and confirms the outcome
Agents operate inside the guardrails you set, with a human in the loop on anything that changes a client’s environment. They improve as they run on your work — and you always keep the final say.
Approval gates on anything that touches production
Scoped permissions from the platform’s identity layer
Gets better the longer it runs in your operation
04 — Open foundations
Built on open foundations, owned by you
BIASHARA is open-source to the core. No license fees, no lock-in, no black boxes — run it in the cloud, on-premises, or in a hybrid arrangement, and self-host the whole platform from a public code repository. Because you own the infrastructure, you decide how it’s deployed, secured, and extended.
It also stands on the shoulders of established open-source tools, integrated and ready to use — VPN and zero-trust network access, log management and security event monitoring, infrastructure monitoring, identity management, workflow automation, and password management — all searchable in one catalog.
Encrypted connectivity and zero-trust network access, brokered through the platform’s identity layer.
Log management & events
Security
Centralized log management and security event monitoring feeding the unified SIEM.
Infrastructure monitoring
Network
Metrics, uptime, and performance monitoring for servers, networks, and services across every client.
Identity management
Identity
A directory and access model shared across the platform, technicians, and client environments.
Workflow automation
Automation
Event-driven workflows and runbooks that wire the stack together and let the agents act.
Password management
Security
Shared secrets and credential vaulting for technicians, governed by the same access policy.
No tools match that search yet — the catalog keeps growing.
Open-source tools6 of 6 shown
05 — The community
Run by operators who use it
BIASHARA runs a peer community for managed service providers — organized around chat, shared code, and a knowledge hub. The roadmap and governance are driven by members, so the platform grows in the direction operators actually need.
Whether you’re sizing a move off a licensed stack, planning a self-hosted deployment, or curious about the agents, tell us where you are and we’ll take it from there.
Thanks — your message is ready to send.
Your email app should have opened with the details filled in. If it didn’t, reach us directly at hello@biashara.tech or (810) 525-5385 and we’ll get right back to you.